Information Technology Services (ITS) manages the campus voice and data networks, centralized servers, University-owned computers, operating systems, and software to support teaching and learning, research and business processes. The campus has a robust data network that connects over 500 servers and approximately 8000 computers. Fifty percent of the campus features wireless network access. ITS maintains and supports the University’s core administrative systems, performs application development, and administers and supports all of the University’s central server resources. ITS provides development, consulting, and support services for the University web presence, its portal (My UNC Charlotte), and the learning management system. ITS also provides facilities and services in support of the University’s research mission.
The University is a member of the North Carolina Research and Education Network, which provides access to the North Carolina Supercomputer Center and other state resources. UNC Charlotte has a policy governing the use of computer software for which it has procured licenses. For more information, refer to University Policy 601.14, Proprietary Software.
Administrative Systems is responsible for the development and maintenance of the University of North Carolina at Charlotte administrative systems. This includes all business-related systems not specifically the responsibility of another administrative unit. The staff is also available for consultation on uses of technology to enhance University effectiveness.
Center for Teaching and Learning
The Center for Teaching and Learning is open to all members of the UNC Charlotte teaching community. They provide a variety of services and resources for instruction and e-learning. Faculty are encouraged to participate in workshops, use online resources, or work directly with consultants regarding specific instructional projects or needs. The Center offers a variety of software, multimedia equipment, books and many other teaching resources as well as provide customized professional development offerings for individuals, departments or groups.
Client Services within Information Technology Services works to ensure that students have access to computer equipment, software, and information needed to support their general academic efforts at the University of North Carolina at Charlotte.
The Database Administration unit manages database technologies for the University, in accordance with all privacy regulations and University security policies.
Desktop Support provides service for customers' University-owned personal computer hardware and software needs including installation, connectivity, upgrade and maintenance of desktops, laptops, workstations, mice, keyboards, printers, thin clients, and scanners. In addition, handheld mobile devices are supported. The Niner Tech Computer Store also provides repair service at a modest cost for the privately owned computers of members of the University community.
Electronic Communication Systems
University electronic communication accounts are provided and supported by the State of North Carolina to support the missions of the University.
The purpose of University Policy 304, Electronic Communication Systems, is to ensure the appropriate use of the University’s electronic communication systems (ECS) by its students, faculty, and staff. ECS are tools provided by the University to complement traditional methods of communication and to improve education and administrative efficiency. Users have the responsibility to use these resources in an efficient, effective, ethical, and lawful manner. Use of the University’s electronic communication systems evidences the user’s agreement to be bound by this Policy. Violations of this Policy may result in restriction of access to the University email system and/or other appropriate disciplinary action.
While personal use of University ECS accounts is not prohibited by law, and while the University does not routinely monitor any user’s ECS content, privacy of personal ECS content residing on or transmitted through University equipment is not assured. Because the University is a State entity, all data transmitted or stored using ECS capabilities are subject to the requirements of North Carolina’s Public Records law, which generally requires that any person may have access to State records. Courts may order the production of University records, including ECS records, in connection with litigation. Appropriate law enforcement and other officials may, consistent with law, have access to documents for purposes of investigating allegations of violations of law or of University policy. Given such considerations, but subject to the requirements of the North Carolina Public Records Act, no University faculty member, staff member, or student should use a University ECS account with the expectation that any particular ECS content, whether personal or business-related, will be private.
Enterprise Information Management
The Enterprise Information Management (EIM) unit coordinates the standardization and integration of UNC Charlotte data resources. It also enhances the quality and integrity of this data and develops the infrastructure necessary to enhance access to this information across campus. These are collaborative efforts between EIM, data custodians, and end users. EIM consists of strategies, standards, policies, procedures, models, and a centralized data repository that recognize institutional data as a valuable asset, which serves cross-departmental campus functions.
Help Services' role is to handle technology help requests submitted by UNC Charlotte faculty and staff via telephone or online. The Help Service staff’s goal is to assist faculty and staff with timely resolution of any problem that may impact use of core tools used to conduct business at the University.
Information Technology Services (ITS) Projects
The ITS Projects Office focuses on Information Technology initiatives where it is critical that effective project management methodology be employed. The goal of this office is to balance people, process and technology in a manner that leads to project success. This office also serves as the conduit for project initiation and project closure for all ITS department projects, as well as the annual project planning process.
Network Services provides advanced technology planning, development, and infrastructure support for the UNC Charlotte data network, and distributed computing community. Its goals are to successfully maintain a high quality of service, integrate critical technologies, and provide reliable data communications to support the goals and objectives of the University through teamwork, effective communication, and technical leadership.
Office of the Chief Information Officer
ITS aims to set new standards of service and to introduce new information systems in support of our clients: faculty, staff, students, alumni and the Charlotte community. Our systems and organization are designed to support the University's goals. A common ITS architecture serves as an enabler for excellent and cost effective services.
The primary purpose of Research Computing is to support the unique computing needs of UNC Charlotte's diverse community of research faculty by developing shared computing facilities and offering specialized services that would be difficult for individual research groups or departments to provide internally.
The mission of the ITS Information Security Office is to deliver and maintain an information security program that safeguards information assets against unauthorized use, disclosure, modification, damage or loss. This is done by educating the campus community about security related issues, assessing current policies and developing new policies, assisting in strengthening technical measures to protect campus resources, and developing mechanisms to react to incidents and events that endanger the institution’s information assets. The administrative responsibilities include establishing and maintaining a secure organization, and developing an integrated security program that supports the accomplishment of the University's strategic goals and priorities.
Server Administration is responsible for the deployment and support of server hardware and associated operating systems that support centralized services throughout the University. The Server Administration technical support staff provides server configuration, installation, and ongoing maintenance for centralized ITS and departmental servers housed in the main server room.
Services Management Center (SMC)
The Service Management Center has a wide range of responsibilities and duties. The goal of the SMC is to provide the best quality of experience for all persons accessing UNC Charlotte computing resources, by monitoring network resources and ensuring maximum availability. This includes monitoring network equipment, servers, websites, and applications. The SMC also staffs the OPSCAN Center which provides test scoring, faculty evaluations, as well as general survey data file creation for the University.
ITS Technology Training provides training for the core business and office applications used at the University. Classroom training is available to faculty and staff. Online training is offered to all University constituents and is available from on- or off-campus.
Telecommunications has maintained the University telephone system since 1982. We provide telephones, long distance and data, voice and video cabling. Telephone service to the UNC Charlotte faculty and staff community are provided by a digital switching system, using the latest digital and fiber optic technology and are tailored to meet the needs of the campus community. Students are provided analog telephone lines. All faculty, staff and resident students have voice mail service. Some of the features include conference calling, last number redial and for students, call waiting.
The primary purpose of Web Services is to oversee UNC Charlotte’s entire web presence; including develop and maintain web policies/standards, provide technical guidance for integration of other university technologies into the web, research and development to maintain an effective and efficient web and portal presence, provide guidance in the use of templates and standards for content management, strategic planning, project management, and coordination with server administration to maintain web servers and related web systems.